From First Click to Loyal Customer – Powered by AI Chat
Guiding beauty buyers with conversational commerce and personalized assistance
The Challenge
Our Approach
We launched a Conversational Shopping Assistant with skincare intelligence:
- Asked users about skin type, concerns, and lifestyle habits
- Recommended tailored product bundles with usage tips
- Handled common queries about ingredients, routines, and delivery
- Offered loyalty point nudges and coupon code drops in-chat
Tone and personality matched the brand: upbeat, inclusive, and informative.
Stats
The Outcome
- Increased add-to-cart rate by 38%
- Lifted repeat purchases by 21% through personalized regimens
- Decreased return rates via better product fit
- Delivered 94% satisfaction on post-purchase support
Case Study
- All Posts
- AI Agents
- AI Chat Bot
- AI Kickstater
- Computer Vision
- Data Engineering
- Gen AI
- Machine Learning
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